Refund and Returns Policy at Practice OQS

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy at Practice OQS Store, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Practice OQS FZCO, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Practice OQS FZCO Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Practice OQS FZCO and use the services.
  • Service: refers to the service provided by Practice OQS FZCO as described in the relative terms (if available) and on this platform.
  • Website: Practice OQS FZCO.”’s” site, which can be accessed via this URL: qsuae.com
  • You: a person or entity that is registered with Practice OQS FZCO to use the Services.

Return

Thanks for shopping at Practice OQS FZCO. We appreciate the fact that you like to shop with us. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Practice OQS FZCO. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Practice OQS FZCO, you agree to the terms set forth below along with Return Policy.

You can return a product if:

  • The product delivered is incorrect (not opened and still includes all original packaging)
  • A damaged or flawed product compared to the product listed on our website

Product return will refused if:

  • Products branded from other factors, like accessories.
  • Products purchased more than 15 days.
  • Brand new Device or Non-Active (was Opened or Used).
  • Apply for return outside the website return process.

You can still return a product for a change of mind reason for a period of 7 days from the moment you received your product, and we will guarantee a refund in that case, shall the product not be damaged or tampered in any condition and in their original packaging. We might still deduct a fee to compensate for operational expenses. This fee could be between 0 and 25% of the item price.

If the packaging has been opened and the product is not defective, unused, and has no visible scratches or marks, we will deduct a fee up to 25% while making the exchange / refund.

Refunds

We pride ourselves on serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded via the original mode of payment once our team confirms your request. If you have paid using cash on delivery, a refund through the bank account will be conducted.

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We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Practice OQS FZCO is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.

In some cases, we can’t refund the entire amount to you; operating fees and online fees may be applied. We hope you understand that these fees are for service providers. Additionally, in case of damage, we will assess the cost before issuing a refund or exchange. Your refund may take a couple of days to process, but you will be notified when you receive your money.

Shipping

Practice OQS FZCO provides free shipping for all orders above 750 AED and will charge 50 AED for orders totaling less than 750 AED.

Practice OQS FZCO is not responsible for return shipping costs when returned by the customer. The customer is responsible for covering the cost of return shipping. Even if the item originally had free shipping, the customer must pay for return shipping when handling the return personally.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Personal Data and information on devices are the responsibility of customers and customers are advised to make back-ups for their data, switch off FMI, remove lock/password prior to servicing the device.

Contact Us

refund and return for Practice OQS Store, If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

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